Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept payments via PayPal, which supports major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.

3. How long does order processing take?
Orders are processed within 1 business day. Once processed, you’ll receive an email confirmation with tracking information.

4. When can I expect my order to be delivered?
Delivery typically takes 1 to 2 business days after processing, depending on your location.

5. What is your return policy?
You can return items within 30 days of receiving your order, free of charge. There are no restocking fees. Refunds are processed to your original payment method within 10 business days after your return is approved.

6. How do I initiate a return?
To start a return, please email us at infonorixa@gmail.com with your order number and return request. We’ll provide you with a prepaid return label and further instructions.

7. How can I contact customer support?
For any questions or assistance, reach out to us via email at infonorixa@gmail.com. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM CST.

8. Is my payment information secure?
Yes, all transactions are processed securely through PayPal, ensuring your payment details remain private and encrypted.